The top things to know before getting started
1. What does TechniBank-IT back up?
All Personal plans back up the following types of files in your Users folders:*
*Any file over 4 GB must be manually added to your backup.
**Video files are backed up automatically with the Prime plan. They can be added to your backup manually on a Basicor Plus plan.
Personal Plus and Prime plans also back up:
- External hard drives
- Operating system and software programs†
†Operating system and software programs are included in Mirror Image backup, which creates a full-system backup to a local drive.
2. How much can I back up with TechniBank-IT Personal plans?
With TechniBank-IT Personal plans, there’s no limit on your backup storage space. You get as much space as you need – whether it’s 1GB, 100 GB or more. Our Basic plan allows you to back up all the user-generated files on your internal hard drive. Additionally, our Plus and Prime plans allow you to also include files from an external hard drive in your backup.
3. How much does Personal backup cost?
TechniBank-IT Personal offers three different plans to meet your backup needs:
Personal Plan – $59.99 / year per computer
All the essentials. Automatic online backup for your photos, music, documents and more.
Small Bussiness – $99.99 / year per computer
A complete backup solution. Automatic online backup of your computer and external hard drive – plus a local backup of your operating system and software programs.
Prime – $149.99 / year per computer
The top of the line. With automatic video backup and the option to have a copy of your backup shipped to you anywhere in the United States, this is our most comprehensive solution for protecting home office and family computers.
Subscribe for longer and save. Multi-year pricing provides a 5% discount for 2 years, and a 10% discount for 3 years for all Personal plans.
4. Is TechniBank-IT secure?
Yes. Our business and reputation depend on keeping your data safely backed up. We encrypt your files before they leave your computer and encrypt them again during transit to one of our data centers using the same security technology used in online banking and e-commerce transactions. Your files remain encrypted on our servers, which are housed in state-of-the-art data centers that are guarded 24 hours a day, 7 days a week. Find out more about what we do to keep your data safe.
5. How do I get my files back?
TechniBank-IT makes it really easy to restore your files when you need them. Whether you need a single file or all your files, the TechniBank-IT restore manager will guide you through the process. Personal Prime customers also get the added benefit of having a copy of their backed up files shipped to them anywhere in the United States with our Courier Recovery service. Learn more about restoring your files.
6. Will TechniBank-IT work with my computer?
The Basic plan is available for both Windows and Mac.
- XP, Vista, Windows 7, Windows 8
- Intel-based Macs with OS X 10.6, 10.7, 10.8, 10.9, or 10.10
The Plus and Prime plans are available for Windows only.
- XP, Vista, Windows 7, Windows 8
Note: Personal Plans are not designed to support Windows Server OS. Need to back up a server? Try our Server Plans.
7. Can I use TechniBank-IT to back up my external hard drive?
If you subscribe to Plus or Prime, you can include one external hard drive in your online backup. TechniBank-IT will scan your external hard drive for files that are not already backed up online and will add those files to your backup.
8. What is Mirror Image backup?
Mirror Image backup adds an extra layer of protection by creating a copy or “mirror image” of your computer by backing it up to an external hard drive that you provide. Your Mirror Image backup includes your entire computer – not just the files and folders, but also your operating system and software programs, such as Microsoft Word. If your computer crashes and you need to get up and running again quickly, you can use your Mirror Image backup to restore your entire computer – operating system and all – to the way it was before the crash.
9. Can I use TechniBank-IT to free up space on my hard drive?
No. TechniBank-IT is online backup – not online storage. It is meant to be a backup of the files that are on your computer – not a place to store files in order to free up space on your hard drive. If you remove any file from your hard drive, we wait 30 days for you to recover it, and then we delete that file from our servers, too.
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